Return & Replacement Policy

Effective Date: August 29, 2026

At Kwik Deal, we strive to provide quality products and a smooth shopping experience. To protect both our customers and our business, all return and replacement requests are subject to the following strict conditions.

1. Return/Replacement Window

• Return or replacement requests must be raised within 5 days of delivery.

• Requests submitted after 5 days will not be accepted under any circumstances.

• The delivery date recorded by our courier partner will be considered the official delivery date.

2. Mandatory Unboxing Video

A clear, continuous and uninterrupted unboxing video is mandatory for any return or replacement claim.

The video must:

• Be recorded before opening the package.

• Clearly show the shipping label/order details on the package.

• Show the complete package from all sides before opening.

• Clearly show the product being removed from the package.

• Clearly show the product condition, including any damage, missing item, defect, or incorrect product.

• Be continuous and must not be edited, cut, paused, or otherwise manipulated.

If a valid unboxing video is not provided, Kwik Deal reserves the right to reject the return or replacement request.

Photos alone, screenshots, or videos recorded after the package has already been opened may not be accepted as sufficient proof.

3. Eligible Return/Replacement Cases

A return or replacement may be considered only in cases such as:

• Product received damaged.

• Wrong product received.

• Product is defective or has a manufacturing issue.

• Product is missing from the order.

The issue must be clearly visible and supported by the required unboxing video.

4. Non-Returnable Situations

Returns or replacements may be rejected if:

• The request is made after the 5-day return period.

• The mandatory unboxing video is not provided.

• The product has been used, altered, damaged, washed, assembled, or modified by the customer.

• The product is returned without its original packaging, accessories, tags, manuals, or other included items, where applicable.

• Damage appears to have occurred after delivery due to customer handling.

• The product received matches the product ordered but the customer simply changes their mind, where no return is otherwise offered for that product.

• The customer provides insufficient evidence to verify the claim.

• The returned product does not match the product originally shipped by Kwik Deal.

5. Verification & Approval

All return and replacement requests are subject to verification and approval by Kwik Deal.

Submitting a return request does not automatically guarantee approval. Our team may request additional photographs, videos, or other information to verify the claim.

If approved, we will provide instructions regarding the return or replacement process. Customers should not send products back without receiving return instructions from Kwik Deal.

6. Product Condition

For an approved return, the product must be returned in the condition in which it was received, along with its original packaging and all applicable accessories, tags, manuals, and complimentary items.

Kwik Deal reserves the right to refuse a return if the returned product does not meet the required condition.

7. Refunds

Where a refund is approved, it will be processed after the returned product has been received and inspected by Kwik Deal.

Refund processing time may vary depending on the payment method and financial institution.

8. Fraudulent or False Claims

Kwik Deal reserves the right to reject claims that appear to be fraudulent, misleading, manipulated, or inconsistent with the evidence provided.

Repeated or suspicious return claims may result in the restriction or cancellation of future orders, subject to applicable law.

9. Important Notice

Please record your complete unboxing video before opening your package. Without a valid unboxing video, your return or replacement claim may be rejected.

By placing an order with Kwik Deal, the customer acknowledges and agrees to the terms of this Return & Replacement Policy.

For any return or replacement request, please contact our customer support team with your Order ID, delivery details, and required unboxing video.